Porsche Centre Swindon
Frankland Road
SN5 8YG Swindon

Your right of withdrawal

Termination

  1. You can always end your contract with us.  Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

    1. If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 32;

    2. If you want to end the contract because of something we have done or have told you we are going to do, see clause 19;

    3. If you have just changed your mind about the product, see clause 20. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.

  2. If you are ending a contract for a reason set out at 19.1 to 19.3 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

    1. we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

    2. there is a risk that supply of the products may be significantly delayed because of events outside our control; or

    3. you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 13).

  3. Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund.  These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

  4. You have 14 days after the day you (or someone you nominate) receives the products, unless your products under the same order are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.

     

    How to End the Agreement

  5. To end the contract with us, please let us know by doing one of the following:

    1. Phone or email. Call us on 01793 615888 or email us at parts@porschecentreswindon.co.uk  Please provide your name, home address, details of the order and, where available, your phone number and email address.

    2. By post. Print off the attached model cancellation form and post it to us at the address on the form.  Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.

  6. Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at:

     

     

    Porsche Centre Swindon

    Frankland Road

    Blagrove

    Swindon

    Wiltshire

    SN5 8YG

     

    Please call us on 01793 615888 or email us at parts@porschecentreswindon.co.uk for a return label or to arrange collection.  If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.

  7. We will pay the costs of return:

    1. if the products are faulty or mis-described; or

    2. if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

    3. if you are exercising your right to change your mind within 14 days of delivery.

      In all other circumstances you must pay the costs of return.

  8. We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

  9. If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop.  If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

  10. We will make any refunds due to you as soon as possible.  If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 24.

  11. In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.

     

    Our Right to Terminate

  12. We may end the contract for a product at any time by writing to you if (i) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due or (ii) you do not, within a reasonable time, allow us to deliver the products to you.

  13. You must compensate us if you break the contract. If we end the contract in the situations set out in clause 30 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.

     

    Problem with Product

  14. If you have any questions or complaints about the product, please contact us. You can telephone us on 01793 615888 or write to us at:

    Porsche Centre Swindon

    Frankland Road

    Blagrove

    Swindon

    Wiltshire

    SN5 8YG  

    Alternatively, please visit our Porsche Centre to speak to a member of staff.