Disclaimer and Legal Notice
ONLINE TERMS AND CONDITIONS OF SUPPLY
Welcome. These are the terms and conditions on which we, Porsche Centre Swindon supply goods to you from the Porsche Classic Online Shop. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
We are Porsche Centre Swindon a trading name of Dick Lovett Limited in England and Wales. Our company registration number is 00414098 and our registered office is at:
Our registered VAT number is 576 1316 37
You can contact us by telephoning us at 01793 615888 or by writing to us at:
Porsche Centre Swindon
If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words "writing" or "written" in these terms, this includes emails.
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock or because we have identified an error in the price or description of the product.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from OR deliver to addresses outside the UK. Please refer to your local Porsche Classic Website for the Porsche Classic Online Shops in other jurisdictions.
The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the products and colours of products accurately, we cannot guarantee that a device's display of the products and their colours accurately reflects the products. Your product may vary slightly from those images.
The packaging of the product may vary from that shown in images on our website.
Provision of Products
The costs of delivery will be as displayed to you on our website.
We will deliver the products to you as soon as reasonably possible and in any event within 30 days after the day on which we accept your order.
You have legal rights if we deliver any products late. If we miss the delivery deadline for any products set out in clause 12 or we have refused to deliver the products then you may treat the contract as at an end straight away.
If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collection.
If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 31 will apply.
The product(s) will be your responsibility from the time we deliver the product to the address you gave us.
You will own a product once we have received payment for it in full.
You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 32;
If you want to end the contract because of something we have done or have told you we are going to do, see clause 19;
If you have just changed your mind about the product, see clause 20. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions.
If you are ending a contract for a reason set out at 19.1 to 19.3 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
there is a risk that supply of the products may be significantly delayed because of events outside our control; or
you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 13).
Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
You have 14 days after the day you (or someone you nominate) receives the products, unless your products under the same order are split into several deliveries over different days. In this case you have until 14 days after the day you (or someone you nominate) receives the last delivery to change your mind about the products.
How to End the Agreement
To end the contract with us, please let us know by doing one of the following:
Phone or email. Call us on 01793 615888 or email us at email@example.com Please provide your name, home address, details of the order and, where available, your phone number and email address.
By post. Print off the attached model cancellation form and post it to us at the address on the form. Or simply write to us at that address, including details of what you bought, when you ordered or received it and your name and address.
Returning products after ending the contract. If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must post them back to us at:
Porsche Centre Swindon
Please call us on 01793 615888 or email us at firstname.lastname@example.org for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the products within 14 days of telling us you wish to end the contract.
We will pay the costs of return:
if the products are faulty or mis-described; or
if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or
if you are exercising your right to change your mind within 14 days of delivery.
In all other circumstances you must pay the costs of return.
We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.
If you are exercising your right to change your mind we may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 24.
In all other cases, your refund will be made within 14 days of your telling us you have changed your mind.
Our Right to Terminate
We may end the contract for a product at any time by writing to you if (i) you do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due or (ii) you do not, within a reasonable time, allow us to deliver the products to you.
You must compensate us if you break the contract. If we end the contract in the situations set out in clause 30 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract, as compensation for the net costs we will incur as a result of your breaking the contract.
Problem with Product
If you have any questions or complaints about the product, please contact us. You can telephone us on 01793 615888 or write to us at:
Porsche Centre Swindon
Alternatively, please visit our Porsche Centre to speak to a member of staff.
Summary of your legal rights.
We are under a legal duty to supply products that are in conformity with this contract. See the box below for a summary of your key legal rights in relation to the product. Nothing in these terms will affect your legal rights.
Summary of your key legal rights
This is a summary of your key legal rights. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
As your order will be for goods, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
a) Up to 30 days: if your goods are faulty, then you can get an immediate refund.
b) Up to six months: if your goods can't be repaired or replaced, then you're entitled to a full refund, in most cases.
c) Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.
See also clause 20. See also Exercising your right to change your mind (Consumer Contracts Regulations 2013).
If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them or post them back to us.
Price and Payment
The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 36 for what happens if we discover an error in the price of the product you order.
It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
We accept the following payment methods: debit card, credit card and bank transfers and Paypal. You must pay for the products before we dispatch them. We will not charge your credit or debit card until we dispatch the products to you.
Limitation of Liability
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products as summarised at clause 34 and for defective products under the Consumer Protection Act 1987.
We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
The technical operation of this online shop is a service of LexCom Informationssysteme GmbH:
LexCom Informationssysteme GmbH
Rüdesheimer Straße 23